Privacy Policy

Welcome to Maison Aurea and We are deeply committed to protecting your privacy while ensuring a secure, premium shopping experience. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.

  • Device Information: When you access the Site, we automatically collect details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse, we collect data about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
  • Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect specific details from you, including your name, billing address, shipping address, payment information (including credit card numbers or alternative payment methods), email address, and phone number.

2. How We Use Your Personal Information

We use the personal information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this information to:

  • Communicate with you regarding your orders, updates, or inquiries.
  • Screen our orders for potential risk or fraud.
  • Provide you with information, updates, or marketing communications relating to our product collections and exclusive launches, strictly in line with the preferences you have shared with us.
  • Optimize and improve our Site performance to deliver a seamless, luxury user experience.

3. Sharing Your Personal Information

We share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

Maison Aurea uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep track of your shopping cart items. You can choose to disable cookies through your individual browser settings; however, doing so may affect your ability to use certain features and seamless functionalities of our Site.

5. Your Rights (UK and European Residents)

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information provided below.

Please note that your information will be transferred outside of Europe, including to Canada and the United States, for processing via our e-commerce and payment fulfillment partners.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please reach out to us:

Email: support@maisonaurea.co.uk